Customer service

Our Customer Service Commitment

The Association for Diagnostics & Laboratory Medicine (formerly AACC) has a longstanding commitment to provide our customers with the best possible experience every time they use the Association for Diagnostics & Laboratory Medicine (ADLM) website. Whether to learn about the latest research in laboratory medicine, purchase a book from ADLM Press, or interact online with other members of the ADLM community, we do everything we can to make customers feel welcome, respected and comfortable.

Need Assistance?

Email Customer Service or call 1.800.892.1400 or 1.202.857.0717.

Login Tips

• ADLM Members automatically have an online account.
• To receive your Member discount you must use this existing account.
• If you forgot your login, go to the "login page"
• Registered Users
• If you created a profile in the past, please enter your email and the password you selected.
• • If you forgot your login, go to the "login page"
• Account Registration/Create a Profile

Managing Your Account

To manage your account log in and go to your profile 

Payments

Credit Card Security

ADLM uses a secure server to process credit card payments.

Payment Types Accepted

• ADLM accepts Visa, MasterCard, American Express, wire transfers and checks (in US dollars, drawn on a US correspondent bank).
• ADLM does not accept purchase orders.

Wire Transfer Information

Email Customer Service or call 1.800.892.1400 or 1.202.857.0717 if you would like wire transfer information.