Applicants may appeal decision regarding certification eligibility or exam results. All appeals must follow the procedure outlined below.
What decisions can be appealed?
You may submit an appeal for the following:
- Eligibility Denials – for applicants deemed ineligible to sit for the certification exam.
- Exam Result – for candidates who suspect a scoring or procedural error in their exam results.
Appeals must be based on one or more of the following:
- Procedural Error – A misapplication of eligibility criteria or process.
- Factual Error – Incorrect interpretation of submitted documentation or exam performance.
- Extenuating Circumstances – Verified technical issues or documented events that may have impacted exam performance.
How to submit a formal appeal
All appeals must be submitted in writing within 30 calendar days of the decision notification. Appeals must include:
- A clear explanation of the decision being appealed.
- A detailed description of the specific grounds for the appeal.
- Supporting documentation or evidence (e.g., transcripts, credential evaluation reports, correspondence)
Appeals should be submitted by email to [email protected].
Appeals review process
Once received, the appeal will be reviewed within 30 calendar days of receipt of complete documentation. A final determination will be issued within 10 business days of the committee’s decision via email. In cases requiring further review, additional time may be taken, and the applicant/candidate will be notified.
